Thank you for shopping at Shetall Bakhrey. We value your trust and are committed to providing you with the best products and services. Please read our return and refund policy carefully to understand your rights and our obligations.
1. Eligibility for Returns
Our products are primarily digital and personalized, making them non-returnable. However, we accept returns for the following cases:
- If the product is physically damaged during delivery.
- If the wrong product was delivered due to an error on our part.
Conditions for Returns
- The item must be unused and in its original condition.
- The return request must be initiated within 7 days of receiving the product.
- Proof of purchase (e.g., order confirmation or payment receipt) is required.
2. Refunds
Refunds are applicable in the following scenarios:
- The item was returned in accordance with the eligibility criteria.
- The digital product could not be delivered due to a technical issue on our platform.
Refund Process
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that any shipping or transaction fees are non-refundable.
3. Non-Refundable Ims
The following items are not eligible for returns or refunds:
- Digital downloads such as eBooks, PDFs, or reports.
- Personalized numerology or astrology reports.
- Products purchased during promotional offers or sales.
4. Exchange Policy
We do not offer exchanges for digital or personalized products. Exchanges for physical items may be considered under special circumstances.
5. How to Request a Return or Refund
If you believe you are eligible for a return or refund, follow these steps:
- Contact us at shetallbakhrey24@gmail.com within the stipulated time frame.
- Provide details about your order and the reason for the return/refund request.
- Our team will review your request and provide further instructions.
6. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out:
- Email: shetallbakhrey24@gmail.com
- Phone: 9422705755 Whatsapp
We appreciate your understanding and are always here to assist you.
This policy is subject to change. Please check this page periodically for updates.
Shetall Bakhrey
Your trusted guide in astrology and numerology